A message that adjusts the terms of a sale in the customer’s favor would most likely be considered a __________ by the customer a. neutral news message b. persuasive message c. bad news message d. good news message e. personal news letter

• good news message

Explanation:

When terms of sale are adjusted in favor of the customer, he/she will consider this a good news message. A good news message in contract involves approving a credit, granting favors, granting requests for claims adjustments, approving credit, making announcements. This is contrary to bad news which refuses credits, etc