In value chain analysis, the activities of an organization are divided into two major categories of value activities: primary and support. Which of the following is a primary activity? a. Purchasing key inputs b. Recruiting and training employees c. Repairing the product for the consumer d. Monitoring the cost of producing the product through a cost accounting system

• Repairing the product for the consumer

Explanation:

According to Michael Porter's value chain, there are five primary activities which includes inbound logistics, operations, outbound logistics, marketing and sales, and service all of which are carried out with an intention of creating value that is more than the cost of conducting that activity which results to more profit. One example is repairing product for the customer which falls under the category of service. In this, the aim is to enhance consumer experience and also maintain products. This is done through repair, refund, exchange and maintenance.