The owner of the business where you work has asked for your advice on restructuring the organization. You know that customer service is the cornerstone of the company. What do you recommend? Check all that apply:
A taller structure will improve the speed at which decisions are implemented.
Flatter structures are appropriate for organizations that empower employees to solve customer problems.
With a tall structure, supervisors can avoid hearing about customer complaints.
A flatter structure will further centralize decision making.
Answer
- Flatter structures are appropriate for organizations that empower employees to solve customer problems.
Explanation:
Flatter structures are appropriate for organizations that empower employees to solve customer problems- such an organization requires flatter structure which increases innovation and speeds the process of decision making. It also reduces the time that the customer gets the requests solved because of less consultations. Centralized decision making is common in tall structures. It is good for the top management to hear customer complaints as well so avoiding that is not a good idea for a company that considers customers a keystone
